Massage Chair Distributors Ltd.,- UK DISTRIBUTORS OF STERLING MASSAGE CHAIRS
St. John Hall, 1 College Way, Dartmouth, TQ6 9NN. Tel: 01803 839609 Fax: 01803 839608
A word of warning
After many deaths resulting from cheap foam filled furniture (not
Massage Chairs) being accidentally set alight, the UK introduced
draconian new regulations. Cynically it might be said that these
regulations were as much about protecting British furniture manufacturers
from increasing cheap imports as they were about protecting the
lives of the British public
As the massage chair market expands more people are
importing chairs from China and elsewhere in the hope of breaking
into what they see as a rapidly expanding market. They falsely believe
that all they have to do is to cut the price and they will sell hundreds
of chairs - would it were that easy! Unfortunately they usually know
little or nothing of the market or various statutory regulations.
The chairs they import may be cheap, offering a good profit margin,
but they are usually unreliable and can be a serious fire hazard.
The problems usually start when a chair breaks down and the customer
expects his guarantee to be honoured. Often the dealer is simply incapable
of repairing the chair or has simply made no allowance for the cost
involved. When Trading Standards begin to investigate they soon realise
that the chair is a fire hazard and demand a recall
goes out of business or simply disappears. Never, ever, buy a chair
from a website that does not publish recognisable address that you
Del Boy and Trotters Independent Trading Co.
Del boy is out there and he has half a container load
of cheap shoddy massage chairs, you however may only have his 'mobile'
phone number - not much use when your chair goes wrong! Always make
sure you have an address and landline telephone number and if possible
visit the address to see that the 'claimed' showroom or warehouse
actually exists. There are many professional looking sites that have
been set up in the hope of selling massage chairs that have never
sold a single chair.
How to tell a legal chair from an illegal one.
It's simple, look on the back of the chair and you should
see 'permanently attached' a label giving the name and address of
the importer, the date of manufacture and a batch number. If this
'Statutory Label' is missing it is a criminal offence to sell the
chair, even when second hand and it should be reported immediately
to the local Trading Standards Department. Trading Standards admit
that they have been lax in investigating new dealers coming into the
market and that this is beginning to cause problems. However they
state that they are now making efforts to find and track down sellers
of illegal chairs and dealers selling them will be put out of business.
Repairing your chair.
It is not an offence to import the chairs for personal use, but it is a serious offence to sell them (even second hand). Our service engineers are being increasingly asked to service chairs that have been bought innocently from overseas suppliers or rogue dealers. Whilst we will always do our best, we are not always able to obtain spares and can only guarantee the work we have done! So beware......