FALSE CLAIMS LEAD TO MASSAGE CHAIR RECALL
In October last year we were alerted to massage
chairs being promoted and sold by the internet trading company eBuyer.
They were offering a range of 'Extra Value Home Massage Chairs'
Two of their chairs looked very similar to chairs in the Sterling
Silver range - the Statesman and the Superb and they were being offered
at a give away price.
The descriptions falsely implied that their chairs were identical
to the Sterling Silver range and specifically claimed that they were
fitted with the superlative SuperWave massage system.
After legal pressure eBuyer quickly modified their claims, but by
clever use of 'self generated' reviews they continued to imply that
their chairs were identical to those being sold by us.
We quickly traced the source of the eBuyer chairs and even warned
eBuyer's solicitors that their chairs did not even comply with UK
regulations. eBuyer chose to ignore our warning and continued selling
Believing that they had indeed bought a Sterling chair ebuyer's customers
began to contact us when their complaints went unheeded by ebuyer.
Fortunately one customer who threatened to report us to their local
Trading Standards department actually did so!
The resulting Trading Standards investigation revealed that no tests
on the chairs had been carried out in the UK by eBuyer and subsequently
that the chairs had not even been built to comply with UK regulations.
Finally in August a recall of all the chairs that had been sold was
Customers should receive a refund from eBuyer soon. Fortunately eBuyer
is a large company and has much deeper pockets than most of the 'fly
by nights' that enter the market with cheap chairs from China. Customers
of many others including the much vaunted UsaveTV were not so lucky.
Two years ago, soon after a visit by Trading Standards, UsaveTV went
PROBLEMS AT OSIM UK Ltd
Although we don't sell Osim massage chairs we have considered their
massage chairs to be one of the leading brands along with Sanyo, Sterling
Silver, HTT and Keyton. During the run up to Christmas and afterwards
we were contacted by a number of Osim Uk Ltd. customers unable to
get the massage chairs they had paid for or a refund. Although we
were aware that Osim UK Ltd had ceased to sell massage chairs at their
Bristol and Bluewater stores, this was a surprise to us as Osim International
Ltd. is a large and successful multinational company. Closer inspection
revealed that Osim UK LTD was not owned by Osim International but
was an independent UK franchise. At the time we felt safe in advising
the disappointed massage chair customers, who had not paid by credit
card, that we thought it unlikely that Osim International LTD would
allow a UK franchise bearing their name to fail. However we noticed
in March, that Osim UK LTDhas changed it's name to Indigo
Retail Ltd. and felt this did not bode well for customers with
outstanding orders or those requiring service under their guarantee.....
We tried to obtain more information on the current position but were
unable to do so. Promises that the Managing Director would contact
us were not kept. On 20th April Indigo Retail Ltd. (previously
Osim UK Ltd.) entered into a Voluntary arrangement with
In view of the clear intention to distance the Osim brand from the
current problems we would not now expect to see Osim International
provide support for the UK franchise and disappointed customers should
not hold their breath for promises to be kept..
No matter what, Massage Chair Distributors Ltd.
will still be able to service and repair any faulty Osim massage chair.
Can you import a completely illegal massage chair and sell it in this
The answer is unfortunately, yes!
It takes Trading Standards twelve to eighteen months to take action
and there is usually no chance of a recall - the supplier just disappears
and starts again with a flash new web site. Why does it matter?
We fix all kinds of chairs, legal and illegal and we are increasingly
seeing more and more very poor quality chairs that should never have
been sold in the first place.
Even a one year guarantee is no use if your supplier is no longer
Keyton Massage Chair Pricing
For some years now Eurokeyton, manufacturers
of Keyton brand massage chairs have been politely complaining about
our massage chair pricing policy. They have regularly asked us to
raise our prices of their massage chairs, which we have agreed to
do providing we were not then undercut by local area retailers with
online shops who did not specialise in massage chairs. We felt that
since we carried by far the largest stocks of Keyton massage chairs
in the UK, we were entitled to price accordingly. We always had the
best prices and the quickest delivery and we intended to keep it that
We have recently received a very silly letter
from a pompous German law firm acting for Eurokeyton in Spain. The
gist of the letter is that Keyton are no longer prepared to supply
us with their massage chairs! Under European competition laws we believe
that this refusal is simply a attempt to control prices and is therefore
a serious criminal offence in the UK and Spain!
Our boss, has never been one to shy away from a fight.
If we don't have the Keyton massage chair you want in stock
- there may be a little delay
The three new massage chairs added
Sterling Silver range
The new Sterling
Silver range introduced at Christmas is proving a very big hit.
Voted the best massage chair by independent experts, the range has
Sensor Symphony......... New Sensation................
Although the new Silver range is more expensive than
similar Sterling chairs, we have not had a single faulty chair to
date! The new Silver range is clearly going to be the massage chair
We have already seen some cheap copies of these Sterling chairs being
offered to the UK market. Be aware, if they don't have the Sterling
badge they are definitely NOT 'the same'. There is a very high chance
that they will not comply with the required British Standard BS5852
and selling them is a serious criminal offence
The Ideal Home Show
If you want to know what all the fuss is about you can always visit
the Ideal Home Show - we are sure that on this occasion Teme Valley
Beds Ltd. who are the first to display the new Sterling Silver Range
on Stand 1F51 will not mind us giving them a plug. HTT, Keyton and
Osim are also at the show, so you can make up your own mind.
Sterling Silver Colour choice
More Sterling Silver chairs are due in soon but we now only have
black, ivory, beige, dark brown and a few dark red chairs in stock.
If you can wait about ten or twelve weeks Sterling will build a chair
to match your upholstery at no additional cost. We even have two leopard
skin (Faux we understand) Symphony chairs being made to match seating
in a home cinema .You may know who from your Sunday papers, but we
SPECIAL OFFERS - £100 of daily
We are returning to our very popular practice of reducing the price
of our daily special offer by £100 for every day that the special
offer isn't sold. There have been some real bargains so keep an eye
on these offers if you don't want to miss out. You can also place
a reserve price on these special offers. If your reserve price is
reached the chair will be yours.